LCPtracker eSignature password: how to reset it, and the tests for who may sign the payroll

Your eSignature password is not your login password

Each contractor user has two passwords. The login password signs you in. The eSignature password signs the payrolls you certify and is required to save a document in the eDocuments tab. LCPtracker says you may set them to the same value, but they stay separate items: changing one does not change the other.

Fortify is LCPtracker's sign-in system with two-step verification (Fortify FAQ). Its reset article covers users who finished Fortify onboarding and sends legacy users to "the existing legacy password reset process." If you cannot tell which applies, ask LCPtracker Support at (714) 669-0052 option 4.

Searching for an LCPtracker PIN?

LCPtracker's help calls the payroll signature an eSignature password. The PINs in its help include a security step in OnSite, an interview app contractors cannot use (OnSite FAQ), and device PIN options for approving a passkey sign-in (passkey article). Neither signs a payroll.

Set or reset your eSignature password

1. Sign in to LCPtracker. If you forgot your login password, reset that first, using the table above.
2. Open the Set Up tab. Choose Edit/Reset eSignature.
3. Return to the Certification tab. Start the certification again.

Where the eSignature fits when you certify

Certification is a two-step wizard (3. Certification article, Quick Start Guide).

1. Clear the notices. Records must be free of notices before you can certify, and missing or expired required eDocuments can also block you.
2. Step 1. Choose the project, payroll type and week-ending date, and enter the certifier's name and title.
3. Step 2. Read the Statement of Compliance and mark how you pay fringes: 4a to a plan, 4b in cash, 4c for exceptions.
4. Enter your eSignature password and click Save. The CPR opens in another window if your pop-up blocker is off.

The Administrator's settings determine how the Statement of Compliance looks on your screen, so check that every statement on it is true before you sign. For a no-work week, see our no-work payroll guide.

Who is allowed to sign the payroll?

These signer rules are California and Caltrans sources. On another agency's LCPtracker job, look to that agency's own form and contact.

LCPtracker's help has all contractor users sign payrolls electronically but does not say who may certify. Its roles article says a Limited Contractor sees every tab for entering and certifying payroll. The signer tests come from the law and from Caltrans's form.

Which form applies on an LCPtracker job is unclear. Caltrans's LCPtracker pre-job checklist (revised 1/2026) refers to an "electronic Statement of Compliance" and does not name the CEM-2503. Caltrans's State Contract Prejob Checklist (revised 07/2025), whose header has no "LCPtracker Project" line, lists the CEM-2503 as due with each weekly payroll, and the Labor Compliance Manual names it as the Statement of Compliance. Read the CEM-2503 below as Caltrans's printed wording. The LCPtracker screen may differ.

Why the signature should stay with someone who has authority

• It is a sworn statement. The CEM-2503 certifies, under penalty of perjury, that every worker was paid the full weekly wages earned, with no rebates and no deductions other than permissible ones, and that the signer pays or supervises payment of those employees.
• Keep the name and password together. Full Contractors add users, and each new user creates their own eSignature password (Add/Edit Additional Users). The Quick Start Guide has you enter your own name as the certifier. Using your own name with your own password is our recommendation, not an LCPtracker rule. See our Caltrans LCPtracker setup guide.
• A missing signature can cost money. A missing signature makes a record inadequate, because Caltrans's manual (16-3-2) lists signatures among the required elements. Caltrans withholds from progress payments for inadequate records. On progress-estimate contracts, if no adequate record is in by the 15th day of the month for the period ending on or before the 1st, the 2025 Standard Specifications (7-1.02K(3)) say Caltrans withholds up to 10 percent of the monthly progress estimate, exclusive of mobilization, and not more than $10,000 or less than $1,000. Your contract follows the edition of the specifications it was bid under. The withhold is taken from the prime contractor's progress payment: Caltrans's LCPtracker pre-job checklist says the prime's failure to submit the required reports or documents through LCPtracker results in up to a 10 percent progress payment withhold. The manual (16-5) says "10 percent," without "up to." Minor B, emergency and service contracts are paid by invoice. The manual (16-5-2) mostly describes holding the whole invoice until the delinquent or inadequate payrolls arrive, and calls a partial withhold rare. See our delinquent notice guide.

Can a bookkeeper or assistant sign?

None of the sources above names a job title that may sign. They state two tests from different sources. Authority to act for the contractor comes from 8 CCR 16401(b). Paying or supervising payment of the workers comes from the Caltrans CEM-2503 and, where Davis-Bacon rules apply, from 29 CFR 5.5, which names the contractor's or subcontractor's agent who pays or supervises payment. 8 CCR 16400(d)(2)(A) has a public entity warn that a certifier who is not the contractor is considered its agent, but it covers requests for certified copies of payroll records under section 1776, not LCPtracker. For a bookkeeper's signature on your job, ask the Labor Compliance contact on your checklist in writing. Our guide on who signs certified payroll in California covers the rest.

If your contract is not an LCPtracker job

These steps are for LCPtracker contracts. The 2020 File Transfer Quick Guide calls File Transfer separate from LCPtracker Pro projects. See which Caltrans track you are on.

Who to call

• Password or screen problems: LCPtracker Support at (714) 669-0052 option 4, Support@LCPtracker.com or live chat, per Login Process.
• A payroll locked because the permitted days to edit have passed: the Administrator in charge, listed under Projects, Show Info. LCPtracker says it cannot give permission to edit (3. Certification article).
• A rejection: read the Administrator Notice first. LCPtracker says Support can help when the notice explains the rejection, and the Show Info person is the contact when it gives no reason (referral guide). See rejected payroll in LCPtracker.
• Who may sign on your job: the labor compliance contact for your contract (on a Caltrans job, it is on the pre-job checklist).

Where WellStanding fits

WellStanding prepares the payroll documents your LCPtracker job needs from the payroll export you already run, and a person reviews them. You review and sign; the certification is always yours and we never sign for you.

Questions