eComply certified payroll: how to log in, and why a payroll comes back rejected

eComply runs at more than one address

Some agencies have their own address: NYCHA at nycha.ecomply.us, New York City at nyc-oti.ecomply.us and San José at laborcompliance.sanjoseca.gov. Multnomah County and SHRA point contractors to the shared prod.ecomply.us, and Multnomah's update says one account there can switch between agencies. The manual says to go to the company URL your agency administrator gives you, or to prod.ecomply.us. Use the address your agency or prime contractor gave you. These are the addresses read for this page.

Who runs eComply

The sign-in pages at prod.ecomply.us and the agency addresses above carry the footer eComply Solutions LLC. B2Gnow's July 24, 2024 announcement says it acquired eComply Solutions and links ecomplysolutions.com, and Multnomah calls the product eComply powered by B2Gnow.

How access works at Multnomah County

Multnomah says that as of September 9, 2026 all contractors must submit weekly certified payroll through eComply via B2Gnow, and that LCPtracker access has been revoked.

No eComply account yet

1. Log in to your B2Gnow account for the County.
2. Select View, then My Prevailing Wage, then Connect to eComply.
3. The County says the system creates your eComply profile and maps your active contracts from your current data.

Existing eComply account with any agency

1. Log in at prod.ecomply.us.
2. Select Setup, then My Organization, then Agencies.
3. Enter agency code MULTCO, select Add Agency Code, then Save Changes. You can then switch between agencies in the top right corner.

The County's instructions do not say whether an account on another agency's own address, such as NYCHA's or New York City's, is the same account as one at prod.ecomply.us. The manual (View an Existing Organization) also says the Agencies function is not available where your agency creates your users for you. If you do not see the Agencies tab or are unsure which account you hold, ask the Supplier Diversity Team.

If you are stuck at the B2Gnow step, the County's portal page has Forgot Username / Account Lookup and Forgot Password links in its login box and a Contact Support link. If your project is missing, the County says its team is publishing projects one at a time while it checks the wage rate books assigned to active projects.

The County update asked contractors who emailed weekly WH-38 forms between July 9 and September 9, 2026 to enter or import those weeks in eComply by October 9, 2026. That date has passed, so if you have not done it, do it now and ask the Supplier Diversity Team what else it needs. Our WH-38 guide covers the form.

The County's update says eComply is meant to give a consistent experience to contractors working with both Multnomah County and the City of Portland, and its local trainings are joint sessions with the City of Portland and Port of Portland compliance teams. It does not say which system governs a City or Port contract, so ask the City or Port as owner (see our Oregon guide).

Do you have to be invited?

It depends on the agency. The County's Labor Compliance Program page (reviewed January 8, 2026) was written before go-live: it says the County then used B2Gnow and LCPtracker, would move to eComply in 2026, and that contractors must be invited into each system. The County's later update (reviewed September 25, 2026) describes a route that starts in your B2Gnow account and mentions no invitation. The manual's sign-up steps ask for an agency invitation code from your agency administrator. If a route fails on a Multnomah project, the County says project managers do not train contractors on the system and to send system questions to the Supplier Diversity Team. On another agency's project, ask the project owner.

Subcontractors: the manual says to tell whoever holds your contract once you register, so they can assign you to the project. NYCHA's FAQ (updated March 2025) says a subcontractor without access to a project asks the prime to assign it.

If you cannot get in

• The Set Password email expired. The manual says the link is good for four hours. After that, ask support for a new one.
• Forgotten password. The prod.ecomply.us sign-in page has a Forgot Password link, and the manual lists support@ecomplysolutions.com and 1-855-496-9526 as eComply support. The sources read here do not describe Multnomah's reset steps.
• NYCHA password and NYC.ID. Sign in through NYC.ID and reset the password on the NYC.ID page. NYCHA's eComply page says all vendors are required to have an NYC.ID account to reach eComply, its Getting Started guide (undated) says eComply sends you to NYC.ID to log in and that password resets are on that page, and its sign-in page shows a Login with NYC.ID link. NYCHA's March 2025 FAQ describes a different reset, by username and security question.
• You can sign in but cannot submit. The manual lists three roles: Company Admin, Submitter and Data Entry. Data Entry can enter data but not submit, so ask your company admin.
• Shared logins. The manual says each person who submits should have their own username.

Why a payroll comes back rejected

The manual Multnomah posts is undated, and it describes the flow. The system evaluates each submission and highlights employees it finds non-compliant. A reviewer, your prime or the agency, opens a Prevailing Wage Determination Comparison, confirms the problem and rejects the payroll with remarks. The contractor gets an email with the project, week ending date and remarks. The manual's reviewer section tells reviewers to verify with the agency administrator whether compliant payrolls are auto accepted. NYCHA's training deck is also undated (its latest date reference is a 2025 income figure). It says that at NYCHA the Action Items section of the eComply home page lists rejected CPRs.

What gets flagged

For a wage problem, the manual says the comparison shows the underpayment per day or week. Other messages can appear for non-wage problems such as ratio. NYCHA's deck lists wage underpayments, overtime and missing signatures as examples of discrepancies to correct. The manual's payroll steps and its training notes, which say not every video applies to your organization, point to three things to check before you submit:

• An apprentice's certification must be submitted before you can add that employee to a payroll.
• Employees shown in red in the CPR wizard have incomplete information.
• The manual's Statement of Compliance screen asks you to check Box 4a or 4b, depending on the fringe benefits on the payroll. The manual does not say which agency's form it shows, so ask your agency which box applies.

The training notes also say your first submission must be a certified payroll, not a non-performance report.

Fix and resubmit

1. Read the remarks in the rejection email. The manual says the email carries the project, week ending date and remarks. For viewing the comments inside eComply, the training videos under Activities, Support, Training Videos include one titled Rejected CPR - See Rejection Comments, and another titled Rejected CPR - Modify vs. Adjustment.
2. Use Modify on the rejected payroll, correct it and submit it again. The manual says a rejection gives the contractor an added Modify option to update and resubmit. The manual also names an Adjustment option in a separate training video and does not say when it applies, so watch that video or ask the agency before choosing. Manage CPRs, under Activities and Certified Reports, is where the manual lists each project's payrolls, and Action, then View History, shows earlier versions.
3. The manual says the system re-evaluates the payroll on each submission, and that a payroll that is now compliant is auto accepted. The same section tells reviewers to verify with the agency administrator whether compliant payrolls are auto accepted, and NYCHA's FAQ says CPRs must be in Accepted status before a CPR package is submitted. Ask your agency whether a compliant payroll is accepted automatically or waits for a reviewer.
4. If the flagged rate looks wrong, ask the agency which wage determination is assigned to your project.

On payment, NYCHA's deck says its operations vendors must correct a rejected payroll and resubmit before invoicing, and that approval releases the prevailing wage payment hold.

Who to ask

These are the contacts each source publishes. B2Gnow's help center refused automated access, so it is not read here, though Multnomah and NYC both point contractors to it.

The signature on the Statement of Compliance is yours. The manual says entering your name at the Sign prompt applies your electronic signature, and that an uploaded signature image must belong to the officer named on screen.

What we do

We prepare certified payroll for public works contractors. Tell us about your project.

Questions